FAQs
Get every single
answer
Getting Started & Setup
What is WhatsChat?
WhatsChat is a professional WhatsApp Cloud API platform that helps businesses communicate, automate, and manage customer interactions efficiently. It combines messaging, automation, AI responses, multi-agent management, and integrations in one easy-to-use platform.
Do I need technical skills to use WhatsChat?
No. WhatsChat is built for businesses of all sizes. Non-technical users can manage campaigns, assign chats, and use automation without writing code, while developers can use our API and webhooks for full integration with other systems.
How do I connect my WhatsApp account?
You connect your verified WhatsApp Business account through our dashboard. Once connected, you can send messages, create templates, set automations, and integrate with your other tools.
Automation, AI & Translation
How does WhatsChat automation work?
Automation includes keyword-based replies, flow builders to create interactive conversation flows with buttons, links, images, and video, and AI-powered responses that handle common customer queries automatically.
Can WhatsChat translate messages?
Yes. All incoming and outgoing messages are translated in real time. Your messages are delivered in the customer’s language, and their responses are automatically translated into your language.
How can AI help my team?
AI can automatically respond to queries, suggest replies to agents, and manage repetitive conversations, reducing response times and letting your team focus on complex issues.
Messaging, Campaigns & Templates
Can I send messages to multiple customers at once?
Yes. Run bulk campaigns to deliver messages directly to your customers’ WhatsApp DMs, bypassing broadcast list limitations, and ensure high delivery rates.
What types of message templates does WhatsChat support?
WhatsChat supports the three WhatsApp Cloud API templates:
Marketing templates, for promotions, campaigns, and offers
Utility template, for updates, notifications, and reminders
Authentication templates, for OTPs and account verification
Marketing templates, for promotions, campaigns, and offers
Utility template, for updates, notifications, and reminders
Authentication templates, for OTPs and account verification
Can I schedule messages or campaigns?
Absolutely. Schedule campaigns and reminders in advance to reach your customers at the right time.
Team Collaboration & Integrations
How do I manage multiple agents?
Assign chats to team members, add labels to categorize conversations, and attach notes for context. Agents receive email notifications for assigned chats, ensuring efficient collaboration.
Can WhatsChat be branded for my business internally?
Yes. The white-label feature allows your team to use WhatsChat as an in-house tool with your logo, colors, and branding, creating a seamless experience.
Can I connect WhatsChat with other tools?
Yes. Our API and webhooks allow integration with CRMs, dashboards, and other software, letting you automate workflows and sync data across platforms.
let’s talk
Hi, how you doing today? Let’s talk now.
For all enquiries, please fill out the form to get in touch.
Hate contact forms? Contact us directly
Tombih Telecommunications Network,
Buea, South West Region,
Cameroon.