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Refund Policy — TTNet LTD operating WhatsChat

Refund Policy

Effective Date: 1 October 2025 — TTNet LTD operating WhatsChat
Key summary: Refunds are permitted only within a ten (10) calendar day window from the date of initial subscription payment. After 10 days all subscription payments are final and non-refundable.

1. Scope

This Refund Policy applies to subscriptions, trial conversions, add-on purchases and paid features for WhatsChat offered by TTNet LTD.

2. Refund eligibility

Refunds will be considered only where all of the following are satisfied:

  • The refund request is received within ten (10) calendar days of the initial subscription charge;
  • The requester is the account holder and provides proof of payment;
  • The account has not materially breached the Terms & Conditions (e.g., no unlawful campaigns or repeated policy violations);
  • Reasonable attempts to resolve technical issues with support were made where technical failure is claimed.

3. Non-refundable situations

No refunds will be issued where:

  • The refund request is made after the 10-day period;
  • The account has already consumed core services (e.g., sent campaigns or received daily leads);
  • Refunds are sought due to a change of business decision or change of mind;
  • There is evidence of fraud, abuse, or breach of policy.

4. How to request a refund

Submit a refund request via our contact page including:

  • Account holder name and account ID;
  • Transaction date and payment reference;
  • Detailed reason for the refund;
  • Relevant support ticket references, if any.

5. Processing

Approved refunds will be issued to the original payment method within a reasonable period (normally up to 30 days depending on the payment provider). Refunds are subject to verification and may be refused where abuse or fraud is suspected.

6. Cancellation

Subscriptions can be cancelled at any time to prevent future billing. Cancellation does not entitle you to a refund beyond what is permitted in this Policy.

7. Disputes and governing law

Disputes concerning refunds will be governed by OHADA and Cameroonian law and addressed in accordance with the dispute resolution clause in the Terms & Conditions.

8. Contact

For refund requests and billing enquiries use: https://www.whatschatads.com/contact-us/

Last updated: 1 October 2025 — TTNet LTD operating WhatsChat

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